CleanGreat Privacy Policy

Introduction

We are FA Property Management Services Ltd, trading as CleanGreat (“CleanGreat,” “we,” “us,” or “our”). We own and operate [www.cleangreat.co.uk] (https://www.cleangreat.co.uk) (the “Site”) and are committed to protecting and respecting your privacy. As a limited company registered in England and Wales, we comply with the Data Protection Act 1998 (the “Act”) and the European General Data Protection Regulation (GDPR). For data protection purposes, FA Property Management Services Ltd, trading as CleanGreat, acts as the “data controller” in relation to personal data processed via the Site.

This Privacy Policy provides an overview of how we process personal data and informs you of your rights under the Act and GDPR. For further information, or to exercise your rights, please contact us at hello@cleangreat.co.uk.

General Information on Personal Data Processing

Personal data refers to any information relating to an identified or identifiable individual. This includes details you provide voluntarily and information collected automatically, such as IP addresses. CleanGreat processes personal data strictly in line with the GDPR and Act, only when legally permitted.

Our data processing may involve:

– Your Consent (Article 6(1)(a) GDPR)

– Contractual Necessity (Article 6(1)(b) GDPR)

– Legal Obligation Compliance (Article 6(1)(c) GDPR)

– Legitimate Interests (Article 6(1)(f) GDPR)

If you apply for a position with CleanGreat, we will also process your personal data based on Article 26(1) GDPR.

Data Retention

Unless otherwise stated, data is stored only as long as necessary for its intended purpose or to meet legal obligations, such as those under commercial or tax regulations.

Technical Service Providers

Our technical service providers process data strictly in accordance with our instructions and ensure adequate data protection measures.

Data Collection When You Book Services

For arranging household services, we may collect:

– Personal Information: Name, email address, phone number, address, and payment details (collectively, “user profile data”)

– Booking Information: Type of service, additional services, service duration, and frequency (collectively, “booking data”)

Optional information you may provide includes:

– Presence of pets, disposal and parking details, cleaning priorities, and access instructions.

We share your user profile and booking data with service providers we select who meet your booking criteria. If a booking is confirmed, we process your data for booking cleans, completion, invoicing, and assistance purposes.

We may use your contact details to send notifications and reminders about upcoming cleaning services. Booking data may also be used to generate invoices and handle assistance if needed.

Payment Processing

Depending on your payment method, CleanGreat transfers your payment data (card number, expiry date, security code, or bank details) to our payment provider, Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107.  The payment provider processes this data solely for payment purposes.

User Reviews

If you leave a review about a delivered household service, CleanGreat may display this on our platform. This processing is based on Article 6(1)(b) GDPR.

Cleaner Registration and Data Processing

If you register as a cleaner, CleanGreat processes your profile data for contractual purposes, including arranging services and handling accounting. We may also send reminders about upcoming cleaning jobs. This processing is based on Article 6(1)(b) GDPR.

If you choose to delete your CleanGreat account, we will first block, then delete your data.

Server Log Data

When you visit the Site, general data is stored automatically, including browser type, operating system, pages accessed, referrer URL, IP address, date, time, and HTTP status code. This data helps us manage our Site’s technical and security needs. Log data is deleted after seven days unless further investigation is required.

Job Applications

If you apply for a position with us, we will process your contact information, CV, cover letter, and other content provided for employment consideration. If we keep your data longer than six months, you may withdraw your consent at any time, as per Article 7(3) GDPR.

Communications with Us

When you contact us, we process your data to address your request, based on Article 6(1)(b) GDPR.

Cookies

We use cookies to enhance the functionality of the Site. Most are session cookies, deleted when you close your browser, while others are persistent cookies. You can adjust cookie settings in your browser or delete them at any time. 

Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

  1. Right to Access (Article 15 GDPR)
  2. Right to Rectification (Article 16 GDPR)
  3. Right to Erasure (Article 17 GDPR)
  4. Right to Restriction of Processing (Article 18 GDPR)
  5. Right to Data Portability (Article 20 GDPR)

Complaints

If you believe your data has been processed unlawfully, you can lodge a complaint with a supervisory authority under Article 77 GDPR.

Modifications

This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process.