How can we help?

We do our best to send the same cleaning team each time, but we can’t always guarantee it. 

With our cleaning teams serving numerous clients in the areas we cover, scheduling can be a bit of a juggling act. Each of our cleaners brings unique strengths and attributes to the job, and factors like family events, health, and vacations can affect availability.

Our top priority is your satisfaction, and we know consistency is key to achieving that. Whenever possible, we’ll aim to send the team that has already made a great impression. While sometimes circumstances prevent it, rest assured we’re committed to delivering an exceptional cleaning experience every time.

You can usually keep your preferred team if:

– You’re flexible with scheduling,

– Let us know how important it is to have your regular team, and

– Treat your team with kindness and respect.

Many of our clients enjoy this arrangement! Even without any special requests, most receive their regular team around 80% of the time. And for the other 20%, many clients discover they love the new team just as much—or even more! Plus, we stand by our 100% satisfaction guarantee. If you try a different team and aren’t satisfied, we’ll address any concerns and/or issue a refund.

What to Expect

Our standard flat rates offer predictable pricing for most homes. However, if a home’s condition goes beyond what’s typical, special guidelines may apply. We aim to keep things fair while ensuring excellent value for our clients.

1) What types of conditions require heavy-duty cleaning?

A heavy-duty cleaning may be recommended if the home has not been thoroughly cleaned in several months or years, especially if it has multiple residents or pets. This can include homes with cluttered surfaces, spoiled food, mould, wall grease, pet hair covering surfaces, disconnected utilities, indoor pet waste, or strong odours from animals or smoking.

2) What are your options if your home falls into this category?

If our team determines upon arrival that your home needs extra care, you’ll have three options:

a) Prioritized Standard Clean: We’ll work within the time of a regular deep clean (typically around 4 hours with 2-3 cleaners) to cover as much as possible. You can let us know what’s most important to you (e.g., kitchen and bathrooms). We may not meet every checklist item (e.g., window tracks, lighting fixtures), but our clients are generally pleased with the results.

b) Upgrade to Heavy-Duty Cleaning: Select this option if you know in advance your home may require extra attention. For a higher rate, we’ll prepare a larger team, modified equipment, and extended hours to tackle more extensive cleaning. If this need arises upon arrival, we’ll offer the heavy-duty option if possible, by adjusting subsequent bookings or adding more cleaners and supplies.

c) Cancel the Job: If none of these options work, you’re welcome to cancel at no charge. 

Our goal is to provide a cleaning service that meets your needs, no matter the condition of your home.

We send a team sized to complete the job efficiently, typically within half a day. For a standard service in a two-bedroom apartment, one or two cleaners may be sufficient. For larger spaces, like a 5,000-square-foot home needing a move-in clean, we’ll send a team of 4–6 cleaners to ensure thorough and timely service.

Yes, but mostly for tenancy /move-in and out cleans. For regular recurring cleans, the cleaners often have a small supply of safe, family and pet friendly products needed to give your home a sparkle! However, you will be required to provide a hoover (if your home is carpeted), a mop and a bucket.

As a post-Covid measure, we advise customers to provide their own products for regular recurring cleans. In the event this is not possible, the cleaner may use their own cleaning products for a small extra charge. Please tick the “Cleaning Supplies” box found under the “Type of Service” section in our booking form.

Please let us know if you would like to provide your own special supplies by adding a note to your account after you book.

The time required to clean your home can vary. For the first visit, it may take a bit longer as we familiarize ourselves with your space and determine the most effective approach. Each subsequent visit typically becomes faster.

Timing also depends on your home’s condition. Some homes just need a light touch-up, while others might require more attention—especially if there’s a busy household with kids, pets, or other demands. No judgment here; we’re simply here to help! Sometimes that means it may take a bit longer to get your home back to its best.

In general, smaller homes take roughly two to three hours, while larger spaces may require three to five hours. Don’t worry, though—we charge a flat rate, so even if it takes a little extra time, you’re covered!

CleanGreat cleaner?

All customers need to provide a mop & bucket, toilet brush and vacuum cleaner (plus an iron & board if ironing is required).

You can pay for your CleanGreat cleaner to provide all other cleaning products when booking. If you prefer to supply your own products, please ensure you have the following:

• A household disinfectant spray (look for something that ‘kills 99.9%’ of bacteria/viruses)
• Bathroom cleaner
• Bin bags
• Duster
• Floor cleaner
• Glass cleaner
• Kitchen cleaner
• Laundry detergent
• Limescale remover
• Microfiber cloths (washed in-between visits)
• Rubber gloves
• Sponges
• Toilet cleaner
• Vacuum bags (if required)
• Washing-up liquid